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Testimonials:
"Our initial contact with potential buyers is usually over the phone, so the quality of the service and the ease of quickly accessing messages and returning phone calls are key factors in how we attract customers and close business. Powerful and reliable phones are a necessity in our business-not a luxury." "The CrystalBlue Voice Service helps us communicate the value of our services to our customers. Our staff are readily available and incredibly responsive to voice messages, and the quality of the phone service communicates the sense of pride we have in our business."-Linda Perry, Director of Human Resources at Wilder Balter Partners
"Realtors work long hours and they can easily stay on top of all calls by reviewing their email from a smartphone or PDA," said Seigel. "Our realtors have an advantage in the market because they are extremely reachable and can stay in close contact with buyers and sellers." "Callers naturally expect to be able to easily reach their realtors, and they also expect high?quality voice communications."- Marc Seigel, President of ERA Seigel Realty Group
"Whaleback technology can easily scale as our needs change." "It's the ideal platform to grow with. What's more, having a managed solution has enabled us to rein in phone costs."- Ryan Van Laeys, Technology Facilitator for the Burlington County Special Services School District
"VoIP is a technology that brings fear into many companies, but Whaleback offers a managed service that removes the fear of VoIP reliability and call quality. We get the economic and productivity benefits of VoIP with the reliability and call quality businesses expect from traditional carriers."-Robert J. Burbidge, President of Genesis Consolidated Services
"We're a relationship mortgage company, so keeping in close touch with customers, prospects and partners is crucial to our business. Employees don't have to worry about placing too many calls and driving up the phone bill, and I don't have to manage phone expenses because the monthly price is fixed and is based on how many lines we have."-Tom Rose, President of Rose Mortgage Group
"Whaleback allows us to present the image of an easy-to-reach consulting firm, and CrystalBlue will allow us to cost-effectively scale to support new employees as we grow the business. As we hire workers in other parts of the country, they'll work out of their home offices and plug a Whaleback phone into their broadband cable or DSL connection."-Tim Rooney, President of The Troy Dolan Group.
"About a half dozen of our team members have Whaleback softphones that they use extensively from the road or home. Our laptops in effect become our telephones, and inbound calls are automatically routed to us-no matter where we are located. We recently ran a large seminar in California and four of our employees had Whaleback softphones and placed and received calls from broadband connections at the hotel."-Ben Dewey, Vice President of Interactive Technology for Scientiae, LLC
"Whaleback provides excellent reliability and we can count on high-quality service always being available. Technical support has been outstanding. Before we switched to Whaleback, a call to tech support for our PBX would usually take hours and often provide an unsatisfactory answer, but since CrystalBlue is a managed service, we very rarely have to call technical support and when we do we have always received a quick and informed response. As a managed service, CrystalBlue allows us to take advantage of robust phone features designed specifically for the SMB market without the expense or headaches involved in managing telephony infrastructure."-Kit Schott, CEO of Florida Cleanse
"OrcaFax has allowed us to enhance productivity, automate customer interactions and increase sales. We regularly receive over 600 faxes each week and they are automatically routed to the appropriate administrator. We only print what we need, and we can forward faxes within the company via email. Because everything's automated, we don't have to worry about hardcopy faxes getting misplaced or incorrectly routed, and we can more quickly respond to customer requests. Nearly all of our orders come in via fax, and we have been able to improve our quality control, more efficiently ship inventory and accelerate our revenue recognition via faster and more accurate delivery of our products to our customers."-Jim Conway, Vice President of Operations for Sunset Trading
I can use the Road Warrior functionality when I'm traveling by just linking my laptop to a broadband connection and launching the softphone. I receive inbound calls from the road, and I can place calls directly from my PC. I can see my contact directory right in front of me on my laptop screen and use OrcaDial to click-to-call contacts. We were an early user of CrystalBlue and Whaleback has worked closely with us to make sure that we get the most from this managed service. Support has been excellent and the Whaleback engineers have been undaunting in resolving issues and making sure we are happy with the service."-Maria Dumke, VP of Finance and Administration for Waterline Industries
"We are a small company without any IT staff, and we didn't want to buy and manage a PBX or go back to the high costs and low functionality of a Centrex service. But continuing to suffer through the many problems we encountered with the hosted VoIP service we originally selected was not an option. Whaleback provided a managed service that allows us to focus on meeting the needs of our customers without the distraction of managing our phones and without the costs of circuit-switched phone services."-Lisa Couture, National Account Manager for Kid Galaxy
"We're in the loan business, not the phone business. Activating CrystalBlue cost less than half of the cost of purchasing a PBX and now we have a fixed monthly budget for telecommunications. Whaleback understands the features that we need and delivers exceptional support. We focus on running our mortgage business and rely on Whaleback to monitor, manage and upgrade our phone system."-Matt Fitch, CEO of Simplified Lending
"We assigned direct inward dialing numbers to our employees that work closely with customers, and have received the productivity advantages of receiving faxes to the desktop. Employees receive their faxes in their email inbox, and can fax documents directly from their PCs. We don't have to worry about routing faxes going into a central fax machine, and employees can store fax documents on their PCs for easy access to information. OrcaFax simplifies faxing, improves document management and increases our productivity."-Bill McGoey, Senior Vice President of American Partners Bank
"The Whaleback telephony service offers more functionality, requires less maintenance and costs dramatically less than alternate solutions. We didn't have to purchase any equipment and we can rely on Whaleback to monitor and manage the service. The CrystalBlue Voice Service frees up my time so I can focus on internal IT issues, and OnePIN benefits from robust VoIP features and the ability to easily and cost-effectively scale the solution to support additional employees and new offices. CrystalBlue is a feature-rich voice service that improves communications within the company and allows employees to leverage advanced telephony features to improve productivity."-Paul Novak, Director of IT for OnePIN
"Bright House referred us to Whaleback and CrystalBlue was a perfect solution for our telephony needs. We didn't have to purchase a PBX and phones and worry about unloading an outdated piece of equipment in a few years. Instead, we selected a managed service and don't have to worry about telephony-it just works. Whaleback manages the service and equipment, and we can easily add new phones as our business expands. We've only begun to take advantage of the productivity features on the phones, and Whaleback's CrystalBlue Voice Service is a win-win-win solution. Whaleback wins by offering a high-value, easy to use telephony service, KableLink wins by reselling CrystalBlue and servicing customers and Bright House wins by leveraging its cable network to address the telephony requirements of small and medium businesses-like us."-James Deschamps, Manager and Owner of Loan World
"Being on-the-go is part of our business, so we needed a phone system that would help our clients quickly connect with an agent regardless of his-or-her physical location at any given moment. We considered several options, and only Whaleback Systems fulfilled all of our needs."-Fred Attalla, Co-Founder and Manager of Points Nor'East Properties
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